This store requires javascript to be enabled for some features to work correctly.

Return/Refund and Cancellation Policy

Your satisfaction is our top priority and we will always assist you in case that you want to cancel, return or request refund on a purchased item. However before you make an order, please read through our policy to make sure you are aware of our requirements and limitations. 


1. CANCELLATIONS


We accept cancellations within 6 hours of receiving the order. After 6 hours, we refuse to handle the cases where the customer wants to cancel the order, since at that point we process and confirm all orders. 


2. RETURNS


All of our products are custom-made-to-order so we only accept returns based on issues with the ordered product or the print quality and we don't accept returns/refunds based on the liking of the selected design or wrong desk mat size selection.

You can request return and refund for a product within 3 days of delivery with the below conditions:


◉ Customers must send us pictures, and videos to prove that the product is damaged, not the right model, not the right material as described, or that the product received does not match the ordered size.

◉ Only accept returns when the fault of the product belongs to the shop. Products with problems with the size will not be exchanged (unless the shop delivered the wrong one). Therefore, we ask that customers carefully read the product size description before purchasing to avoid causing misunderstandings in our service.


3. REFUNDS


Once a return/refund request is approved based on the conditions outlined in point 2, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


4. BUYER'S RESPONCIBILITIES


4.1 Correct address and contact information


It is the responsibility of the buyer to make sure they enter their shipping address  and contact information is correct. Please contact us within 6 hours of ordering if you believe you have provided us with an incorrect address. We do our best to speed up processing times so there is a small window to correct an incorrect address or contact information.


4.2 Lost or stolen package


In the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier. WoW Pieces is not responsible for any package(s) once it is in the hands of mail carrier.


4.3 Customs, duties and taxes


You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.


As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.


If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.